FAQ
Q1. What is your main product?
We mainly produce high purity, high density and high strength products with the series of crucible/mold/boat, bearings/bushing,electrode/rotor, rod/plate/ block/ball, paper/felt/rope. We can offer customized shape according to customer's specific demand.Materials include the extrude/molded/isostatic graphite of all grades.
Q2: Are you a factory or trading company?
We’re factory and has the independent right of export and import.
Q3. Can you offer free samples?
Usually we can offer samples for small products, if the sample is expensive, clients will pay the basic cost of the sample. We do not pay the freight for the samples.
Q4. Do you accept OEM or ODM orders?
Sure, we do.
Q5. How about your delivery time?
Usually our manufacture time is 7-10 days. And meanwhile it takes 7-30 days to apply the Import and export license for dual-useitems and technologies, so the delivery time is 10 to 30 days after payment.
Q6. What is your MOQ?
There is no limit for MOQ, 1 piece is also available.
Q7. What is the package like?
Plywood box packing, foam board filling up interspace, and we pack goods as customer's requested.
Q8: What is your terms of payment?
Usually, we accept T/T, Paypal, Western Union.
Q9: How about transportation?
Usually we use express as DHL, FEDEX, UPS, TNT, air and sea transportation is supported. We always choose economist way for you.
Q10. Do you have after-sale service?
Yes. Our after-sales staff will always stand by you, if you have any questions about the products, please e-mail to us, we will try our best to solve your problem.
